Service Representative - Cooling
About this position
Responsibilities
• This position is responsible for providing product-based and professional services to company’s customers including technical site analysis to resolve customer issues and field service duties on the company’s complete range of HVAC Units.
• Perform Startup/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all company cooling equipment
• Provide installation consulting services at customer site and over the phone
• Manage unit replacement when necessary
• Work with customers, contractors, other members of the team, Sales Partners, Tech Support, and Services Manager to resolve escalated problems
• Educate customers on basic operation of their equipment
• Keep customers informed on any issues which they may experience with their equipment in a way which is beneficial to the customer
• Interact with customers by phone/face to face depending on the level and type of support required
• Respond to common inquiries or complaints from customers
• Ensure compliance with all safety policies, practices and procedures at all times
Requirements
• Diploma or Bachelor Degree in RHVAC mechanical / Mechanical
• A minimum of 3 years experience in a related field, including field service experience
• Knowledge of HVAC systems, test and measurement equipment, knowledge of electrical and mechanical codes
• Good knowledge of mechanical and refrigeration principals
• Good level of technical knowledge of mechanical/refrigeration component theory
• Ability to calculate air flow rate, water flow rate, temperature/humidity deviation, superheat, sub-cooling and piping size
• Excellent customer service and interpersonal skills
• Ability to communicate effectively and clearly to various intellectual levels
• Strong English written and verbal communication skills
• Jakarta based[Please type in Local Language]