INDO_Field Service Engineer,Cooling

Schneider Electric (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index.

About this position

This position is responsible for providing product-based and professional services to company’s customers including technical site analysis to resolve customer issues and field service duties on the company’s complete range of HVAC Units.

Responsibilities

• Perform Startup/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all company cooling equipment
• Provide installation consulting services at customer site and over the phone
• Manage unit replacement when necessary
• Work with customers, contractors, other members of the team, Sales Partners, Tech Support, and Services Manager to resolve escalated problems
• Educate customers on basic operation of their equipment
• Keep customers informed on any issues which they may experience with their equipment in a way which is beneficial to the customer
• Interact with customers by phone/face to face depending on the level and type of support required
• Respond to common inquiries or complaints from customers
• Ensure compliance with all safety policies, practices and procedures at all times

Requirements

• Diploma or Bachelor Degree in RHVAC mechanical / Mechanical
• A minimum of 3 years experience in a related field, including field service experience
• Knowledge of HVAC systems, test and measurement equipment, knowledge of electrical and mechanical codes
• Good knowledge of mechanical and refrigeration principals
• Good level of technical knowledge of mechanical/refrigeration component theory
• Ability to calculate air flow rate, water flow rate, temperature/humidity deviation, superheat, sub-cooling and piping size
• Excellent customer service and interpersonal skills
• Ability to communicate effectively and clearly to various intellectual levels
• Strong English written and verbal communication skills
• Jakarta based[Please type in Local Language]