Manager, Customer Service and Supply Chain Management Southeast Asia

Schaeffler (Chon Buri)

Chonburi, Thailand

As a leading global supplier to the automotive and industrial sectors, the Schaeffler Group has been driving forward groundbreaking inventions and developments in the fields of motion and mobility for over 70 years. With innovative technologies, products, and services for CO₂-efficient drives, electric mobility, Industry 4.0, digitalization, and renewable energies, the company is a reliable partner for making motion and mobility more efficient, intelligent, and sustainable. The technology company manufactures high-precision components and systems for drive train and chassis applications as well as rolling and plain bearing solutions for a large number of industrial applications. The Schaeffler Group generated sales of approximately EUR 14.4 billion in 2019. With around 83,700 employees, Schaeffler is one of the world’s largest family companies. With almost 2,400 patent applications in 2019, Schaeffler is Germany’s second most innovative company according to the DPMA (German Patent and Trademark Office).

About this position

The Manager, Customer Service and Supply Chain Management for Southeast Asia is responsible for providing full administrative support to the Sales department, ensuring customer satisfaction, and managing supply chain operations efficiently.

Responsibilities

• Full administrative support to Sales department.
• Attend and respond to customer needs or enquiry in a professional manner.
• Submission of accurate quotation to customer timely including cross referencing and material status check.
• Ensure accurate pricing in customer's Purchase Order is as per quoted before processing.
• Ensure customer's Order Confirmation tallies with the Purchase Order.
• Maintain and update customer backorder list.
• Upon customer confirmation, issue Delivery Note to warehouse and follow up on timely packing list completion from warehouse.
• Order book management.
• Generate invoice and prepare release memo for goods collection by customer.
• Monitor on customer overdue payment and follow up with customer for payment to reduce DSO.
• Proactively align and agree with customer on regular shipment schedule to improve Delivery Reliability KPI.
• Execute purchasing functions from PR/PO creation and order confirmation to monitoring of stock available to deliver at supplier side.
• Work and coordinate closely with IC/external suppliers to ensure efficient supply chain operations at all time to support the business.
• Review purchase planning and coordinate order changes with IC/External suppliers.
• Monitor supplier delivery service level and solve backlog issues with IC/external suppliers.
• Order and invoice reports.
• Schaeffler customer portal 1st level support.

Requirements

• Degree in Business Administration, Logistic or Engineering.
• At least 5-7 years of experience in Customer Service role handling international business.
• Independent, meticulous and team player.
• English, fluently spoken and written.
• SAP R/3 modules SD.