Staff Planning Specialist - IKEA Bang Yai
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Staff Planning Specialist - IKEA Bang Yai
About this position
Responsibilities
• Responsible for the utilization of scheduling solutions, and ensuring they reflect optimized staff planning practices.
• Aware of the people strategy and ensuring the regional and local principles/guidelines are reflected in our co-workers schedules by providing expertise, support and training of end-users in scheduling.
• Support the Staff Planning Manager in administrative elements associated with schedule creation and management.
• Contributing to the safeguarding of the stores complete staff planning process from forecasting to execution of the schedule, by timely posting draft schedules, ensuring scheduled hours include planned absences, liaising on development of final schedules with department managers sustaining co-worker, customer and business needs.
• Support department managers on a frequent basis to support in the development, adaptation and improvement of quality schedules that are within the forecasted hours and have updated co-worker availability and skill levels.
• Responsible for following up on the store staff planning process from forecasting, where highlighting commercial influences are taken into consideration, to following up that schedules comply with all labour rules and internal requirements.
• Identify possible improvements in the store staff planning process, identify and escalate possible impairment of the staff planning process when the scheduled or actual hours exceed the agreed financial framework to the staff planning manager.
• Continuously monitor on staff planning related KPIs, produce schedule related reports.
Requirements
• Staff scheduling experience.
• Experience working in a customer-focused service industry, preferably retail.
• Experience with and knowledge of scheduling software used in the store.
• Good personal disciplines and an ability to work within set deadlines.
• Computer proficiency with intermediate MS Excel skills.
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