Home Care Technician (Phuket)
About this position
Responsibilities
âĒ Receive repair requests from residents and confirm if they under the warranty coverage.
âĒ Coordinate with residents and contractors to schedule repairs at convenient times.
âĒ Track reported issues, repair work, and communications with customers.
âĒ Update status to residents or customer of their repairs.
âĒ Inspect homes after repairs to ensure all issues are resolved.
âĒ Address customer concerns and escalate unresolved issues to management if necessary.
âĒ Communicate with the property management team to ensure proper documentation.
âĒ Prepare documents related to repairs.
Requirements
âĒ High vocational certificate or bachelorâs degree in Engineering or a related field.
âĒ 2-3 years of experience in customer service, property management, or coordination is preferred.
âĒ Proficient in documentation and using software such as Outlook, Microsoft Word, and Excel.
âĒ Strong communication and organization skills.
âĒ Ability to manage various tasks and follow up efficiently.
âĒ Basic knowledge of construction or home repairs is a plus.
âĒ Detail-oriented with the ability to inspect and confirm completed repairs.
âĒ Able to work independently and collaborate effectively with contractors and residents.
âĒ Comfortable using phone, email, and applications for scheduling and coordination.
âĒ Must be available to work 6 days per week.