60 jobs as Customer Support Manager in Thailand (Bangkok Metropolitan Region)

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Customer Service Manager (Industrial machinery)

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Customer Service Manager (Industrial machinery)

Thailand Dream Jobs by Huneety

Huneety (Confidential)

Bangkok

Bangkok, Thailand

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Job types: Full-time employment

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Job function: Customer Service

Industries: Human Resources and Personnel

About this position

This placement is for a well-known international company with a manufacturing base in Thailand, located in the East of Bangkok and builds on an existing customer base of machinery buyers in Thailand and Southeast Asia.

This role, reporting to APAC Managing Director, owns the aftersales department and business of the company in Thailand. The aftersales portfolio includes maintenance services, spare parts and consumable.

Our customer is looking at an individual able to drive the Service Engineer team, shape the aftersales business and transform it into a steady income stream for the company.

Responsibilities

• Customer relations: develop the relationship with all existing customers. Become a central points for enquiries and questions.
• Commercial business strategy: develop tactics and strategies to generate year-on-year growth
• Commercial execution: ensure efficient and quality preparation of customer proposals and proactive follow up.
• Use the company's systems to record the customer installed base and build a solid CRM.
• Build the necessary resources to support the growth plans and ensure customer satisfaction with timely responses in normal circumstances and in case of emergency/breakdown.
• Provide timely and professional documentation/reporting of activities and results against the agreed schedule of objectives.
• Implement reporting system, KPIs and drive the continuous improvement of the Aftersales activities.
• Represent the company as an ambassador and to be always held in the highest regard in terms of professionalism and integrity.
• To support your team and where appropriate support them in winning and closing business opportunities/ resolving service issues that arise.

Requirements

• Proven experience as a Customer Service Manager in a similar industrial machinery environment.
• In-depth knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Good understanding of customer service software, databases and tools.
• Ability to work in a fast-paced environment and manage multiple tasks concurrently.

Skills

Customer Service : Complaint Management Customer Service

English Language : English writing Spoken English

Growth Strategies : Business Development Growth Strategies

Performance Management : Performance Appraisals Performance Management Team Effectiveness

Thai Language : Spoken Thai Thai Writing

Benefits

100,000 - 150,000 THB per month

60 jobs as Customer Support Manager in Thailand (Bangkok Metropolitan Region)

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Customer Service Manager (Industrial machinery)

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