Key Account Manager (Creative), Indonesia

Sonoco (Indonesia) (Desa Subang, West Java, Indonesia)

West Java, Indonesia

Founded in 1899, Sonoco (NYSE: SON) is a leading manufacturer of consumer, industrial, healthcare and protective packaging. With more than 19,000 employees working in 34 countries, Sonoco serves many of the world’s best-known brands. Our integrated packaging solutions help define brand personalities, create unique customer experiences and enhance the quality of products and the quality of life for people around the world. It’s all in the service of our purpose: Better Packaging. Better Life. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities. Sonoco was listed as one of Fortune’s World’s Most Admired Companies for 2021 as well as being included in Barron’s 100 Most Sustainable Companies for the third year in a row.

About this position

We are looking for a qualified candidate to join us as Key Account Manager (Creative) in Indonesia. Working within the Client Service/Account team, the Senior Client Service Representative/Key Account Manager is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements.

Responsibilities

• Support the Account Manager with the day to day running of your designated area of responsibility.
• Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools.
• Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.
• Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager.
• Consider and facilitate the most appropriate communication channels; face to face, conference call, phone, email etc. to strengthen and maintain the client relationship.
• Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences.
• Support the client’s brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range.
• Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery.
• Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP.
• Identify and constructively raise issues with relevant team members, promoting best practice.
• Support the Management team through the investigation of process improvements, making recommendations for process improvements.
• Support the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues.
• This role will be based onsite in our client's office in Jakarta, Indonesia.

Requirements

• Proven experience in account management or a similar role.
• Strong project management skills with the ability to prioritise and manage multiple tasks.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Familiarity with artwork management tools and processes.
• A proactive approach to identifying and implementing process improvements.
• Ability to coach and mentor team members.