Medical Representative

Sandoz (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Sandoz is a global leader in generic pharmaceuticals and biosimilars. As a division of the Novartis Group, our purpose is to discover new ways to improve and extend people's lives. We contribute to society's ability to support growing healthcare needs by pioneering novel approaches to help people around the world access high-quality medicine. Our global portfolio comprises approximately 1,000 molecules, covering all major therapeutic areas, which accounted for 2019 sales of USD 9.7 billion. Our products reach more than 500 million patients.

About this position

The Medical Representative is responsible for driving competitive sales growth by engaging with healthcare professionals and stakeholders, building relationships, and delivering value to customers and patients.

Responsibilities

• Drive Competitive Sales Growth
• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
• Drive sales performance through the skillful orchestration of positive customer experiences
• Engage and Build Relationships
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
• Develop Deep Customer Insights and Understanding
• Gather insights on the customer’s business to uncover what is important to them
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Sandoz Code of Ethics and Values and Behaviors.

Requirements

• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.
• Specific Product knowledge desirable.
• Account Management.
• Commercial Excellence.
• Communication Skills.
• Compliance.
• Conflict Management.
• Cross-Functional Coordination.
• Customer Insights.
• Ethics.
• Healthcare Sector.
• Influencing Skills.
• Negotiation Skills.
• Selling Skills.
• Technical Skills.
• English.
• Thai