Senior Officer, Service Planner
About this position
Responsibilities
• Manage and analysis service parts KPI, responsible for driving planning KPIs, such Back Order (BO), inventory control.
• Design to acquire and supply parts required for service within supply lead time. Supply parts by managing back order, discontinued parts, and LTB (Last Buy).
• Plan an appropriate level of inventory by discarding unusable inventory and relocating inventory among related departments (subsidiaries, etc.). Improve accuracy of inventory.
• Initiate or support projects improvement in order to continually improve and maintain MRP and forecast to obtain sufficient stock levels of spare parts to meet KPI.
• Monitor and analyze vendor performance to ensure an on time supply chain.
• Expedites and devises alternative solutions to resolve backorders and schedule delivery of critical parts in a timely manner.
• Accurately maintain parts database for new part additions.
• Conduct excess/obsolete inventory analyzes to identify required inventory reserves, and to locate opportunities to redistribute slow-moving inventory for consumption.
• Disposition and processing of excess, end of life and scrap inventory.
• Ensure inventory receiving activities are completed and discrepancies corrected – overages, shortages and damage.
• Tracking logistics process and follow up shipment with 3rd party to ensure shipment will arrive on time as necessary.
• Provide daily backorders report to management.
• Coordinate with service center and other departments to find solutions for customers.
• Perform inventory audit at Samsung Service Warehouse and All Samsung Service Center.
• Provide support on special projects as needed.
• Other duties as assigned.
Requirements
• Bachelor's degree in Logistics, Supply Chain or related field of study.
• 3-5 years of relevant work experience in material planning, demand planner purchasing or stock planner, inventory management.
• Good in English, both written and spoken.
• Equipped with strong communication, analytical, and negotiation skills in order to demonstrate ability to collaborate and contribute as a team member: understanding personal and team roles, contributing to a positive working environment by building solid relationships to different levels in the organization both internally and externally team members, and proactively seeking guidance, clarification and feedback.
• Good knowledge of Microsoft Office applications with strong skills in excel.
• Self- motivated individual with high level of initiative, flexibility, customer service, and a strong attention to detail.
• Enjoy working in a team environment and understand how your individual work contributes to the overall teamwork.
• SAP knowledge will be advantage.