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Officer, IT Solutions

Samsung Electronics
Samsung Electronics (Bangkok)
Bangkok
Bangkok, Thailand 🇹🇭
Samsung Electronics
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

About this position

The Officer, IT Solutions is responsible for supporting users with IT-related issues, managing various IT systems, and ensuring smooth operation of network and server functionalities.

Responsibilities

Job responsibilities:
• Support users and troubleshoot IT-related problems according to priority/ user/ project requirements by phone, remote support, or onsite support
• Investigating, diagnosing, and solving computer software and hardware faults, repairing equipment, and replacing parts
• Supporting the IT Implementation projects and coordinating with vendors and all concerned departments
• Ensure network systems and server function smoothly (performance monitoring) and identify key improvements
• Administrator of Active Directory (Manage user and group policy), Manage Authentication in File Server and Group Policy (GPO)
• Administrator of Cisco IP Phone system, Cisco Wi-Fi (ISE and wireless controller)
• Administrator of VPN system
• Network Administrator and monitoring
• Managing Firewall Rule for new application request
• Managing and monitoring security systems such as Antivirus, Malware Detection System (MDS), Samsung Global Security Platform (SGSP)
• Manage and operate Time & Attendance Server, Print Server, File Server, DHCP Server, Backup Server, and CCTV.
• Handle IT expenses execution and payment process
• Support on VDO conference sessions, Company activity, and VIP visitors based on user requirement
• Provide any ad-hoc support or report request by a supervisor, RHQ, or HQ.

Requirements

Qualification:
• Bachelor’s Degree in Information Technology, Computer Science, Business Computer, MIS or other related field.
• 1-2 years of experience in IT Support.
• Ability to learn new technologies
• Able to work with team, quick learner and self-motivate.
• Basic knowledge of IT Operation, IT Planning, Windows operating system, Network, O365, Active Directory and Group Policy, Network TCP/IP, Cisco Network, Hyper Convert, VM Ware and Backup Solutions
• Good English for communication.
• Strong in service mind.

Benefits

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Huneety A.I Salary Estimate
25,000 - 40,000 THB per month