F&B Operation Supervisor
About this position
Responsibilities
• Ensures all opening and closing duties are implemented in accordance with established standards. Effectively communicating, prioritizing, delegating tasks and ensuring smooth workflow.
• Knows table/seat numbering, takes orders, performs the function of cashier and responsible for Cashiering procedure.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Make suggestions on the menu that might suit guests of different nationalities.
• Prepares work schedules and ensures all staff is rostered in accordance with business levels.
• Ensure that all staff are briefed for the details of the shift ahead.
• Makes necessary checks needed for specific events or functions.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• Ensure that all service procedures are carried out to the standards required.
• Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your manager.
• Knowledgeable of departmental standards, explaining these standards to the team.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the manager.
• Be proactive towards guests, assisting them with any reasonable requests, and training all staff to see these things before guests ask.
• Positively end the guest experience by checking satisfaction.
• Assist the managers with training all staff for ‘induction training’ and ‘on the job training’.
• Provide leadership and direction for all staff while on duty by offering professional skills and leading by example.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Be aware of potential highs and lows in the business.
• Identify and communicate potential sales leads to your manager.
• Ensure that safe and healthy working practices are observed throughout service.
• Report any accidents / incidents to manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Carry out any other reasonable duties and responsibilities as assigned.
Requirements
• Minimum 2 years' experience in a similar role (preferably in a hotel).
• Good command of English language, both written & spoken.
• Excellent leadership and team management skills.
• Strong organizational and time management skills.
• Ability to work under pressure and adapt to changing priorities.