Senior Officer, E-Commerce

RS Group (Chatuchak)

Bangkok, Thailand

RS Public Company Limited or RS Group is the entertainment pioneer in Thailand who has been inspiring the industry and the public since 1982. It has been recognized as the country's most successful icon in the music industry. The company has become the leading creator of the entertainment industry, TV series, and variety programs. It also secures and manages broadcasting rights of international sports programs. In addition, RS Group continues to differentiate itself. By blending its entertainment and commerce businesses together, ‘Entertainmerce’ business model was created, turning audience and listeners into customer, leading to the introduction of products and services that bring superior customer experience for all aspects of living With our commitment to ceaseless innovation and ability to overcome various disruptions, RS Group is considered a case study in corporate transformation and emerges as the frontrunner in the fast-changing business world. We take pride in being more than inspirational entertainment and media and delivering happiness to all aspects of living through our products, entertainment and other services - all of which aims to be truly ‘Life Enriching’ for all.

About this position

Reporting to Head of RS LiveWell, you will be responsible for managing and growing marketplace channels while ensuring optimal product presentation and consumer satisfaction.

Responsibilities

• Ensure all marketplace channels [Lazada/Shopee/Others (if any)] are growing and deliver KPI on track.
• Ensuring optimal product presentation and visibility on online channels.
• Leading all initiatives across different services with platform theme and our own brand campaign for each platforms.
• Ensure consumer acquisition and retain them with satisfaction method, tool or program base on consumer behavior.
• Manage day-to-day collaboration all channel with brand/partner/customer.
• Coordinating with internal cross function and partner for smooth operation including all supply chain and stock monitoring & management.
• Establish and monitor progress against key performance indicators.
• Monitor market trends and competitor analysis.
• Responsible for partnership retain client satisfaction and tracking customer behavior based on data.
• Works with internal and external stakeholders, other departments, Merchandise, marketing team, sales team, online team, agency etc. to ensure that everything is ready for go-live: branding, product and campaign.
• Work with Platform and marketplace [Lazada/Shopee/Others (if any)] to ensure that activities are in place and growing business together.
• Generate report and any platform analysis to related department.

Requirements

• Bachelor's degree or higher in Marketing E-Commerce, Computer, Business or other related fields.
• 2-3 years of direct experiences in E-commerce and Digital Marketing from Retail.
• Direct experience E-Commerce Marketing, CRM and Database Marketing in Online Retail and digital campaign.
• Experience end-to-end customer shopping experience – UX, UI and CX.
• Up-beat, positive, can-do attitude, inquisitive personality; trusted, reliable and goal-oriented.
• Fast-learner; Adaptability Quotient, analytical thinking and good communication skills; organized and dedicated.
• Good communicate both Thai and English.
• Able to work under pressure very well.
• Excellence work with MS Office task.