Operations Manager- Gift Hospitality (OKONOMI)

RS Group

RS Group (Vadhana)

Bangkok, Thailand

RS Public Company Limited or RS Group is the entertainment pioneer in Thailand who has been inspiring the industry and the public since 1982. It has been recognized as the country's most successful icon in the music industry. The company has become the leading creator of the entertainment industry, TV series, and variety programs. It also secures and manages broadcasting rights of international sports programs. In addition, RS Group continues to differentiate itself. By blending its entertainment and commerce businesses together, ‘Entertainmerce’ business model was created, turning audience and listeners into customer, leading to the introduction of products and services that bring superior customer experience for all aspects of living With our commitment to ceaseless innovation and ability to overcome various disruptions, RS Group is considered a case study in corporate transformation and emerges as the frontrunner in the fast-changing business world. We take pride in being more than inspirational entertainment and media and delivering happiness to all aspects of living through our products, entertainment and other services - all of which aims to be truly ‘Life Enriching’ for all.

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Job function: Customer Service

Industries: Media and Marketing services Management and Consultancy Services Food Ingredients and Flavourings

About this position

The Operations Manager - Gift Hospitality (OKONOMI) is responsible for managing brand outlets and ensuring operational excellence while delivering a superb guest experience.

Responsibilities

• Manage brand outlet/s and their operations according to SOP and QSC
• Forecast sales and cascade targets
• Oversee supplies ordering and procurement processes and transactions
• Ensure superb guest experience via relentless and continuous improvements using feedback, training, and a support system
• Exemplify ownership in all aspects of work
• Establish brand goals, roadmap, feasibility studies, operational timelines, with ongoing evaluation
• Apply OKRs effectively for self and team according to goals
• Prepare and track reports on sales, growth, budgets, payroll, and overall financial progress
• Identify opportunities for expansion by doing ie. location analysis and market study
• Ensure clear and competitive market positioning from concept to execution
• Build a positive and driven workforce by setting example and being a role model
• Ensure trust, cooperation, consistency, and integrity
• Celebrate successes and learn from failures via constructive criticism
• Show ability to recognize, develop, and empower team / individuals
• Deliver a positive customer experience through a positive service minded work culture
• Embed the practice of improving profitability, controlling expenses, and seeking business opportunities for team
• Ensure compliance of company policy and standard
• Always self-improve and a great problem solver

Requirements

• Successful opening of at least 3 F&B outlets / brands
• Experience in management of 20+ team members
• 3 years + experience in Food & Beverage, Culinary, or related hospitality fields
• Degree in service management, hotel management, BA, or related hospitality degree
• Proficiency in work apps such as Google Suite, Slack, Airtable
• Working Style: Fast-pace, timely, organized, goal-oriented
• Work Days: 6 Days/Weekly (Occasional weekend work may be required for event coverage)