Operations Director (F&B)

RS Group (Vadhana)

Bangkok, Thailand

RS Public Company Limited or RS Group is the entertainment pioneer in Thailand who has been inspiring the industry and the public since 1982. It has been recognized as the country's most successful icon in the music industry. The company has become the leading creator of the entertainment industry, TV series, and variety programs. It also secures and manages broadcasting rights of international sports programs. In addition, RS Group continues to differentiate itself. By blending its entertainment and commerce businesses together, ‘Entertainmerce’ business model was created, turning audience and listeners into customer, leading to the introduction of products and services that bring superior customer experience for all aspects of living With our commitment to ceaseless innovation and ability to overcome various disruptions, RS Group is considered a case study in corporate transformation and emerges as the frontrunner in the fast-changing business world. We take pride in being more than inspirational entertainment and media and delivering happiness to all aspects of living through our products, entertainment and other services - all of which aims to be truly ‘Life Enriching’ for all.

About this position

Reporting directly to Chief of RSX, you will be responsible for managing the F&B operations of the Courtyard Group and developing strategies to align with business goals.

Responsibilities

• Manage fully F&B operations of Courtyard Group e.g. OKONOMI, 72 Courtyard (Beam-X, Beer Belly).
• Develop and implement operational strategies that align with business goals.
• Manage budgets, forecasts, and financial performance metrics to maximize profitability.
• Proficiency in doing market research, generating demographic insights, and creating accurate and timely estimates for various projects and brands.
• Manage pre-openings, launch new brands, oversee all facets of operation for already-existing brands, and monitor performance and reports.
• Oversee all aspects of food and beverage operations, including procurement, production, quality control, and service delivery.
• Ensure compliance with health and safety regulations, industry standards, and company policies.
• Analyze operational costs and implement strategies to reduce waste and improve efficiency.
• Collaborate with senior management to establish long-term plans for growth and development.
• Build and maintain relationships with suppliers and vendors to ensure quality ingredients and services.
• Develop and implement initiatives to improve customer satisfaction and loyalty.
• Monitor feedback and performance metrics to drive continuous improvement.
• Prepare regular reports on operational performance, trends, and areas for improvement.
• Utilize data analytics to inform decision-making and operational strategies.
• Assure timely completion of construction milestones.
• Capable of working with a sizable team on a variety of brands, sectors, and job roles.
• Knowledge of supply chain management and vendor negotiations.
• Customer-focused mindset with a commitment to service excellence.

Requirements

• Required 10+ years of experience in operations management within the food and beverage industry.
• Strong understanding of food safety standards, regulations, and quality control processes.
• Proven track record of managing budgets and driving profitability.
• Excellent in Thai & English communication and interpersonal skills.
• Ability to analyze data and implement process improvements.
• Strong leadership, organizational and multitasking abilities.
• Proficient in financial management and reporting software.