IT Helpdesk Technician

Royi Sal Jewelry (Phra Pradaeng, Samut Prakan)

Samut Prakan, Thailand

Royi Sal has been designing, manufacturing and selling premium high-quality silver jewelry at affordable prices since 2001. With more than 17 years in business, Royi Sal is considered to be the premiere silver jewelry manufacturer in Thailand. Throughout the time, we have created a worldwide reputation for excellence, among our ever increasing customer base, in both our products and our services. Our goal is to create and produce high-quality affordable jewelry for women who want to look elegant and in fashion without spending a fortune. We also aim to make children of the world happy with our children jewelry collections. In Royi Sal, we focus on implementing worldwide standards for company sustainability, workplace environment as well as designing and manufacturing innovations. Our team of directors are always open and ready to act on new, innovative and forwarding ideas. We believe and strive for constant improvement internally as well as for our team of upcoming leaders. Working with Royi Sal is a place that will bring you "face-to-face" with many challenges where you can learn and improve from. Our headquarter and factory are located in central Bangkok, Thailand and employ more than 210 people. We invite you to follow our LinkedIn page and follow our job openings for a new exciting career path.

About this position

The IT Helpdesk Technician is responsible for providing first-level support for software and hardware issues, ensuring timely resolution of technical problems, and assisting users with software installation and troubleshooting.

Responsibilities

• Manage help desk requests and provide prompt first-level support for software and hardware issues.
• Ensure timely and effective resolution of technical problems to minimize user downtime.
• Document and maintain a record of issues, solutions, and procedures for future reference, creating user-friendly guides and FAQs.
• Assist users with the installation, configuration, and troubleshooting of software and applications.
• Deliver training sessions and resources for users on newly implemented software, tools, or system updates.
• Regularly update systems, software, and applications to ensure smooth functionality and security.
• Manage software and application licenses, renewals, and compliance, ensuring legal usage and resource availability.
• Maintain an accurate inventory of software, hardware, and digital assets (including usernames, passwords, and access rights).
• Ensure the security and organization of physical and digital IT assets, updating stock as necessary for operational needs.
• Work closely with other departments to understand their technical needs, offering proactive support and recommending suitable tools and solutions to improve workflows.
• Research emerging software and tools to optimize business processes and support scalability, recommending cost-effective solutions aligned with company goals.

Requirements

• Minimum of 2-3 years in IT support or a helpdesk role, with a proven track record in troubleshooting and resolving software, hardware, and network issues.
• Proficiency with operating systems (Windows, macOS) and common software applications.
• Knowledge of system maintenance, updates, and software license management.
• Familiarity with ticketing/helpdesk systems and remote support tools.
• Basic understanding of network infrastructure and security practices.
• Strong analytical skills with the ability to identify issues, troubleshoot effectively, and propose solutions to technical problems.
• Highly organized, with excellent time management skills to prioritize tasks, manage IT assets, and document procedures and user guides.
• Strong written and verbal communication skills, capable of explaining technical issues in a user-friendly manner and delivering effective training.
• A service-minded approach to supporting users, with patience and an approachable demeanor.
• Ability to work with multiple departments to understand their technical needs and provide effective solutions.
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.