Senior Project Engineer

Rockwell Automation (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

About this position

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. The Senior Project Engineer provides customer support through on-site installation, troubleshooting, service, and repair of complex equipment and systems, ensuring customer satisfaction and operational quality.

Responsibilities

• Accountable for assigned projects/ assignment and ensure the realization in terms of scope, timeline, cost and customer satisfaction as per project requirement.
• Provide technical assistance and field service to customers by performing one or more of the following:
• Engineering assistance application, programming specifications, etc.
• Field service installation start-up integration, system optimization, maintenance and warranty implementation.
• Troubleshooting of hardware and software problems at customer site.
• Provide customer coordination of RA products and systems by performing the following functions:
• On-site analysis and specification preparation.
• Hardware configuration – system and product application.
• Programming assistance.
• Project coordination between customer, OEM sales, product division, etc.
• Technical support – field start-up, integration and maintenance.
• Documentation.
• Testing and acceptance.
• Provide proper reporting of technical, administrative and accounting information as required.
• Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer's requirements.
• Make recommendations for product improvements, especially as they affect operations and reliability of RA products.
• Assist in training customers and RA personnel in the application, operation, adjustment and proper maintenance of RA equipment.
• Provide feedback concerning safety and liability issues as it relates to the application of RA products.
• Maintains assigned equipment to insure good operating conditions and calibration.
• Ensure familiarity with company policies and procedures. Appropriately apply policies and procedures in compliance with government laws.

Requirements

• Strong technical background in engineering and project management.
• Excellent problem-solving skills and ability to troubleshoot complex systems.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with company policies and procedures, including standards of business conduct and information protection.