Customer Window/Customer Quality Management Senior Staff

Robert Bosch Automotive Technologies (Thailand) Co., Ltd.

Robert Bosch Automotive Technologies (Thailand) Co., Ltd. (rayong)

Rayong

Rayong, Thailand

The BOSCH group is a global player in the technology and service sector: we achieve annual sales of around 71.5 billion euros – with a total of over 395,000 associates worldwide. Where we are active: in the four business sectors Mobility Solutions, Industrial Technology, Consumer Goods and Energy and Building Technology. How we operate: with around 440 subsidiaries and regional companies in approximately 60 countries. What drives us: developing solutions for connected living to improve the quality of life for people all over the world – with innovative and exciting products and services. What you can expect from Bosch: the opportunity to be part of something big, and together with us to actively shape the future. As part of a team that sets new trends with meaningful products.

About this position

The position of Customer Window/Customer Quality Management Senior Staff involves overseeing customer and process quality control, ensuring effective communication with customers, and managing quality documentation and audits. The role requires a strong background in automotive management and quality management systems.

Responsibilities

• Customer contact
• Quality documents preparation and submission (PPAP, APQP, PSW, PCR/ECR, etc.)
• 8D coordinator with customer and internal follow up & investigate with team & update with other Bosch plants. (Customer complaint handling, IQIS input)
• QMM ECR, Concession activity. > Coordinate internal & Customers.
• Support customer audit at company.
• Participate on determination of products specific characteristics (Customer touch point)
• Support during trial event, inspection report, sample submission & co-check.
• Monthly report to customers (Inspection report).
• Investigate parts (0-km claim, Internal Failure, and other Failure parts)
• Lead containment action (such as sorting and coordinate local 3rd party for sorting activities).
• External cost report.
• Safe launch management
• Support customer issued, internal issued, incoming issued with external warehouse.
• DCC in CC-PS
• Cpk&Cmk support during new model phase event.
• Measurement Corrective Action support during new model phase event.

Requirements

• Educational Background: Bachelor of Industrial Engineer or Relative fields
• Language Proficiency: Good Speaking, Good Listening, and Good Reading in English
• Special Skills: Management and QMS is required
• Work experience > 5 years in automotive management manufacturing or related fields.
• Core Tools in QMS also trained for APQP, FMEA & Control Plan, MSA, SPC, PPAP and CSR's.
• Quality Manage System (QMS) has been trained for basic of IATF16949 and ISO14000.
• Computer skill for all MS Office (Excel, Words, Powerpoint and etc.)
• Product audit, dock audit and measuring machine operation