Information Technology Infrastructure Engineer

RMA Group (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

RMA Group is a general trading and service operations provider of automotive and other infrastructure solutions to more than 100 emerging and post-conflict markets, worldwide. Over the last 40 years we have become experts in fulfilling the needs of governments, NGOs and aid organizations, as well as industries such as telecom, power generation, mining, construction, engineering, and oil and gas. A culture of innovation, problem-solving and cost efficiency forged the company we have become today. Whether supplying generators for Pakistan, large-scale construction for Angola, armoured security vehicles for Sri Lanka or mining trucks for South Africa, RMA works tirelessly to satisfy our customers’ toughest requirements

About this position

The IT Infrastructure Engineer Supervisor is a key member of the IT Operations team, responsible for ensuring the high performance and reliability of IT infrastructure, including hands-on support and maintenance of various systems and networks.

Responsibilities

• Supervise and mentor a team of IT Operation including IT Infrastructure, IT Service Desk and work collaboratively across departments to offer technical assistance and guidance.
• Participate in cross-functional projects, offering infrastructure insights and support to other technical teams as needed.
• Hand-on maintenance, upgrades, and installations of new IT infrastructure components, while being ready to tackle any unexpected issues or emergencies, ensuring business operations continue with minimal disruption.
• Develop comprehensive documentation for IT infrastructure systems, procedures, and processes.
• Be prepared to support IT infrastructure needs in various locations, including occasional travel or remote support for offices outside of Bangkok, adapting to the dynamic requirements of the business.
• Enhance IT infrastructure processes by adopting automation technology.
• Respond to incidents and requests related to infrastructure, during AU and TH time zone.
• Monitoring systems health. Flag any concerns in a timely manner to reduce risk.
• Maintain inventory of IT related assets in data center is up-to-date.
• Manage Microsoft Windows services, including Active Directory, DHCP, DNS, Exchange, clustering services, Hyper-V virtualization, Hmail and Web Server in LAMP Stack.
• Administration of Fortigate firewalls and Cisco networking technologies, including SSL/IPSec VPNs, VLANs, firewall rules, and both dynamic and static routing.
• Administration of Office 365, AWS, and Azure cloud technologies.
• Maintain accurate and up-to-date documentation of IT infrastructure configurations, procedures, and changes.
• Coordinate facility visits with third party technical personnel.

Requirements

• Demonstrated ability to set up, upgrade, and maintain Windows and/or Linux servers, both physical and virtual.
• Experienced in Cisco/Aruba network design and implementation, with a strong understanding of BGP, MPLS, VLAN, and Network Zone.
• Proven track record of leading and mentoring a technical team.