Back to job search

HR Service Desk Officer

Rhenus logistics
Rhenus logistics (Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Rhenus logistics
The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

About this position

The HR Service Desk Officer plays a critical role in managing and supporting HR systems and processes, administering daily operations in Workday, resolving system issues, ensuring data integrity, generating reports, collaborating with teams, and providing training.

Responsibilities

• System Support: Administer daily operations in Workday, including user profile maintenance, system access management, and handling system updates.
• Issue Resolution: Provide frontline support for system issues, resolving problems, investigating unexpected results, and addressing process flaws in collaboration with international HR colleagues.
• Data Integrity and Documentation: Conduct regular audits to ensure data accuracy, assist with data uploads into Workday, and maintain documentation such as business process workflows and user guides.
• Data Analysis and Reporting: Generate reports and perform data analysis tasks within Workday to support HR decision-making and process improvement initiatives.
• Collaboration and Training: Work with cross-functional teams to implement system upgrades and support the development of user procedures, training materials, and knowledge databases for employees.

Requirements

• Bachelor's degree in Business, HR, IT, English, or a related field.
• 1-3 years of experience in HR, Service Desk, Shared Services, or a similar role.
• Experience with HR systems such as Workday, SAP HR, SuccessFactors, etc.
• Proficiency in Excel, including basic formulas and pivot tables.
• Strong English communication skills, equivalent to a TOEIC score of 785 or above.
• Customer-focused with excellent problem-solving skills.
• Flexibility with working hours, including availability for evening shifts.
• Eager to learn and adapt to new technologies and processes.
• Team player who thrives in an international team and environment.