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About this position

The IT Manager is responsible for the overall operation, maintenance, and upgrading of hardware and software for all IT systems within the company, ensuring that IT support aligns with organizational needs and goals.

Responsibilities

• Overall operation, maintenance and upgrading of hardware and software for all IT Systems within the company, including internet and email services.
• Train and develop team members' skills.
• Plan resource allocation efficiently.
• Provide assistance to users in troubleshooting technical issues.
• Define support strategies that align with the organization's vision and goals.
• Maintain and support IT infrastructure and systems.
• Work closely with other departments to ensure IT support meets organizational needs.
• Coordinate with external vendors and manage contracts.
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks.
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan.

Requirements

• Bachelor’s degree or higher in Information Technology or a related field.
• At least 5 years of experience in IT Support Manager, with team management experience.
• Knowledge of operating systems, networks, and various software applications.
• Experience in supporting ERP or large software applications preferred.
• Strong communication skills and ability to work under pressure.
• Analytical and systematic problem-solving skills.

Benefits