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Guest Service Agent

Renaissance Hotels (Ko Samui, Surat Thani, Thailand)
Surat Thani, Thailand 🇹🇭
At Renaissance Hotels, we believe every stay is an open invitation to experience the spirit of the neighborhood. From our unexpected design and intriguing evening rituals to uncovering hidden gems with the help of our Navigator, we celebrate spontaneous discovery —and we're here to show you how to make the most of every moment. Whether climbing the iconic Grand Staircase at St. Pancras Renaissance or mingling with local artists alongside the flamingos at Renaissance Aruba, one thing is for sure: you'll always leave with a new sense of the destination.

About this position

The Guest Service Agent at Renaissance Koh Samui Resort & Spa is responsible for creating a memorable and unique experience for guests throughout their stay.

Responsibilities

• Deliver a wide range of services to guide guests through their stay
• Process operational needs and address guest requests
• Complete reports and share highlights of the local area
• Ensure transactions feel like part of the experience
• Maintain a safe work place and follow company policies and procedures
• Protect company assets and uphold quality standards
• Ensure professional uniform, personal appearance, and communications
• Be on feet and moving around, taking a hands-on approach to work
• Perform other reasonable job duties as requested

Requirements

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• No specific license or certification required

Benefits

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month