Application Support Analyst

Regional Container Lines Public Company Limited

Regional Container Lines Public Company Limited (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Regional Container Lines (RCL) started as a Common Feeder Operator, operating its first feeder container ship in 1979 between Bangkok and Singapore. In 1988, RCL was listed on the Stock Exchange of Thailand, and has since achieved satisfactory performance and financial returns to shareholders. Presently, RCL owns and operates 40 container vessels covering more than 60 destinations in Asia, Australasia and the Middle East. RCL will increasingly expand its feeder services and container liner business in Asia through the provision of high quality container shipping services with reliable fix day sailings, fast transit, the deployment of modern and high specification container ships and customer service information technology. RCL fleet size ranges from 500 TEUs to 2,732 TEUs. Strict manning and maintenance standards for the entire RCL fleet are provided by experienced technical team in RCL Shipmanagement, a subsidiary of RCL. The ship management company and the entire RCL owned fleet have achieved ISM certification since 1998, well ahead of the mandatory 2002 ISM deadline.

About this position

The Application Support Analyst is responsible for providing maintenance and support for RCL's Core business application, ensuring effective application testing and user communication.

Responsibilities

• Providing Application maintenance for RCL's Core business application, by becoming an expert on all aspects of these systems.
• Delivering support to existing business users and investigating and resolving application errors.
• Establish Test cases for application testing when new build or patches applied.
• Responsible for Application Testing for enhancement of existing modules and also for new modules.
• Working with the Business Teams and Business Process Teams in identifying and proposing application system changes, better users, enhancements and developments and liaising with appropriate in-house development and vendor development teams and also be responsible for communicating with users.
• Able to generate ad-hoc reports as and when required by business users.

Requirements

• Bachelor's or Master's degree in Computer Science / Software Engineering or related.
• Minimum 3 years of experience in programming especially PL/SQL.
• Good knowledge of Oracle Database.
• Extensive knowledge of Query scripts and Procedures.
• Strong analytical and problem skill, also knowns of problem statement and decision making.
• Knowledge of extensive analysis to do to understand what needs to happen and what needs to do next step.