Application Support Analyst
About this position
The Application Support Analyst is responsible for providing maintenance and support for RCL's Core business application, ensuring effective application performance and user satisfaction.
Responsibilities
• Providing Application maintenance for RCL's Core business application, by becoming an expert on all aspects of these systems.
• Delivering support to existing business users and investigating and resolving application errors.
• Establish Test cases for application testing when new build or patches applied.
• Responsible for Application Testing for enhancement of existing modules and also for new modules.
• Working with the Business Teams and Business Process Teams in identifying and proposing application system changes, better users, enhancements and developments and liaising with appropriate in-house development and vendor development teams and also be responsible for communicating with users.
• Able to generate ad-hoc reports as and when required by business users.
Requirements
• Bachelor's or Master's degree in Computer Science / Software Engineering or related
• Minimum 3 years of experience in programming especially PL/SQL
• Good knowledge of Oracle Database.
• Extensive knowledge of Query scripts and Procedures.
• Strong analytical and problem skill, also knowns of problem statement and decision making
• Knowledge of extensive analysis to do to understand what needs to happen and what needs to do next step.