API Optimization Manager (Mandarin speaking)

RateHawk (Thailand)

Bangkok, Thailand

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 230 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 86 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 500 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.

About this position

We are seeking a skilled API Optimization Manager to join our commercial team. This role is critical in ensuring our API solutions' seamless integration and optimal performance for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients.

Responsibilities

• API Optimization: Leverage a data-driven approach to analyse and monitor API performance. Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement
• Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives
• Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise
• Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence
• Partner Training: Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs

Requirements

• Relevant experience: Ideally, 2-5 years experience in the travel industry, review and monitoring of the technical performance of the API connections. Specialized in managing the onboarding of API connected customers; acting as a mid point between IT and the commercial team to manage technical problem; analysis of technical performance, error rate, traffic and look to book ratio, in order to detect possible areas of improvement
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer, used to data-driven decision-making
• International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;
• Language knowledge: Fluent in English, Mandarin. other languages as a plus