Digital and Technology Application Support Specialist

Rangsit Plaza Co., Ltd. (Pathum Thani)

Pathumthani, Thailand

The meeting point of nature, modern, and you. With 16 years of administration. We are committed to the administration for Future Park Rangsit. Future Park Rangsit is the grand department store where including the modern that respond all customers’ lifestyle Product and Service full option

About this position

The Digital and Technology Application Support Specialist is responsible for providing support for DT Applications, ensuring high customer satisfaction, and maintaining service level agreements. The role involves monitoring application integrity and security, participating in compliance audits, and sharing knowledge with users.

Responsibilities

• Control DT Application support KPI as individual.
• Understand and provide solution to support incidents/requests for all DT Applications.
• Maintain High DT Customer satisfaction level and Service level agreement for supporting domain.
• Monitor Availability, Integrity, Security, Confidentiality and Privacy of DT Application.
• Involve in DT compliance/audit with business users and internal/external auditors for DT Application.
• Be qualified DT Speaker to share technology/Application to all users.
• Be trusted advisor for implemented DT Application and involve during DT Application implementation phase.
• Be member of DT Application continuity plan and connect with Business owners for testing as regular basis.

Requirements

• BSc/B.Eng in Computer Science/Computer Engineering, IT or technology related field.
• Must have at least 1 full life cycle of ERP/CRM implementation such as Oracle, Salesforce, Sage, or other global ERP/CRM as equivalent.
• Strong Experience in Application implementation and maintain for at least 5 years and intensive hand-on for technical problem resolution for any of these solutions: Oracle ERP, Salesforce, and any other global ERP/CRM solution.
• Hand on experience in managing SEO & SEM, Analytics Tools (Power BI), Content Management Systems (CMS), Social media (LINE OA, Facebook,.etc), Microsoft Power platform (Form, Workflow, SharePoint, Power Automate,.etc).
• Familiar with using Microsoft365 as IT professional (Not user level).
• Understand and experience in various new technology (e.g. iOT, RPA, ML, Big Data).
• IT Work experience in Department store is a plus.
• ITIL certification is beneficial.