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Senior Telesales Manager – Health Insurance Sales Operation

Rabbit Care Insurance Broker
Rabbit Care Insurance Broker (Sathon)
Bangkok, Thailand 🇹🇭
Rabbit Care Insurance Broker
Rabbit Care is Southeast Asia's leading online insurance (InsurTech) and financial product (FinTech) comparison platform, serving customers across Thailand, Vietnam, and Singapore. Supported by a global consortium of investors, including international VC/PE investors and multinational corporations comprising BTS Group, Korea Investment Partners, Samsung Venture Investment, K-Growth Investment Corp., and Winter Capital, Rabbit Care is dedicated to transparently guiding, empowering, and simplifying financial decisions for over 2 million monthly website visitors. Our platform offers comprehensive advice and comparisons across 1,500+ insurance (life and non-life) and financial products (loans and credit cards), resulting in over USD 100 million in insurance premiums for 2023. We envision a future where we lead as the foremost online comparison platform across Southeast Asia, empowering customers in multiple Southeast Asian countries with unparalleled value and service, while actively contributing to financial inclusion in the region.

About this position

As the Senior Telesales Manager, you will take ownership of leading the health insurance telesales team and driving performance in a dynamic, high-growth environment. You will report directly to our Chief Operating Officer (COO) and play a crucial role in achieving the company’s health insurance sales targets, ensuring smooth operations, team development, and customer satisfaction.

Responsibilities

• Lead and oversee the performance of the health insurance telesales team, ensuring sales targets are met and exceeded.
• Monitor key telesales metrics and drive continuous improvement to achieve higher conversion rates and customer satisfaction.
• Collaborate cross-functionally with business development, marketing, IT, and operations to streamline workflows and optimize productivity.
• Develop and execute telesales strategies aligned with the company’s health insurance sales objectives.
• Recruit, train, and mentor top telesales talent, ensuring high motivation and engagement across the team.
• Conduct regular performance reviews, coaching, and development programs for team members to achieve their best potential.
• Collaborate with the marketing team to drive lead generation and ensure a healthy pipeline of prospective customers.
• Ensure accurate and timely reporting of telesales performance, contributing to overall business analytics and strategic decisions.

Requirements

• A Bachelor's Degree is required.
• Minimum 5 years of work experience in telesales management, preferably in insurance or a related field.
• Strong leadership and team management skills with a proven track record of achieving sales targets.
• Ability to analyze data, derive insights and implement changes to improve performance.
• Entrepreneurial mindset with a hands-on attitude, thriving in fast-paced environments.
• Excellent communication skills in both Thai and English.