IT Support

Rabbit Care Insurance Broker (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Rabbit Care is Southeast Asia's leading online insurance (InsurTech) and financial product (FinTech) comparison platform, serving customers across Thailand, Vietnam, and Singapore. Supported by a global consortium of investors, including international VC/PE investors and multinational corporations comprising BTS Group, Korea Investment Partners, Samsung Venture Investment, K-Growth Investment Corp., and Winter Capital, Rabbit Care is dedicated to transparently guiding, empowering, and simplifying financial decisions for over 2 million monthly website visitors. Our platform offers comprehensive advice and comparisons across 1,500+ insurance (life and non-life) and financial products (loans and credit cards), resulting in over USD 100 million in insurance premiums for 2023. We envision a future where we lead as the foremost online comparison platform across Southeast Asia, empowering customers in multiple Southeast Asian countries with unparalleled value and service, while actively contributing to financial inclusion in the region.

About this position

Rabbit Care is Thailand’s No.1 marketplace for insurance and financial products. As a vital member of our IT Support team, you'll play a key role in supporting our dynamic telesales operations and corporate teams, ensuring our technological infrastructure enables us to serve our customers effectively.

Responsibilities

Key Responsibilities:
• Technical Support: Provide high-level IT support to end-users, troubleshooting and resolving hardware, software, and network issues
• System Maintenance: Oversee the maintenance of servers, networks, and other IT systems, ensuring they are secure and operational at all times.
• Installation & Configuration: Manage the installation and configuration of new hardware and software, ensuring compatibility with existing systems.
• Monitoring & Reporting: Monitor IT systems for any potential issues, providing regular reports to management on system performance and incidents.
• Software Updates: Regularly update software and applications, ensuring all systems are running the latest versions and are secure.
• Internet Network Management: Oversee the configuration, maintenance, and troubleshooting of the organization's internet network, ensuring reliable and secure connectivity.

Requirements

Education and Experience -:
• Bachelors degree in IT or related field.
• Proficient in English (speaking, reading, writing) essential for our diverse workplace.
• Minimum of 2 years of experience in IT support, preferably with exposure to telesales operations and VOIP / FreePBX knowledge as a significant plus.