Rabbit Care Insurance Broker (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Rabbit Care is Southeast Asia's leading online insurance (InsurTech) and financial product (FinTech) comparison platform, serving customers across Thailand, Vietnam, and Singapore. Supported by a global consortium of investors, including international VC/PE investors and multinational corporations comprising BTS Group, Korea Investment Partners, Samsung Venture Investment, K-Growth Investment Corp., and Winter Capital, Rabbit Care is dedicated to transparently guiding, empowering, and simplifying financial decisions for over 2 million monthly website visitors.
Our platform offers comprehensive advice and comparisons across 1,500+ insurance (life and non-life) and financial products (loans and credit cards), resulting in over USD 100 million in insurance premiums for 2023. We envision a future where we lead as the foremost online comparison platform across Southeast Asia, empowering customers in multiple Southeast Asian countries with unparalleled value and service, while actively contributing to financial inclusion in the region.
The IT Support position at Rabbit Care involves providing technical assistance to the Telesales team, ensuring smooth operation of IT equipment and systems.
Responsibilities
• Support Telesales operations by installing, configuring, and maintaining their IT equipment and systems.
• Ensure optimal performance of computer systems and networks used by the Telesales team.
• Respond swiftly to service issues and requests, prioritizing timely resolution to minimize disruptions.
• Collaborate closely with the Telesales team to understand their technical needs and provide solutions.
• Troubleshoot hardware and software issues, ensuring smooth operation of Telesales activities.
• Stay up-to-date with technology trends to suggest improvements for Telesales IT infrastructure.
Requirements
• Bachelors degree in IT or related field.
• Proficient in English (speaking, reading, writing) essential for our diverse workplace.
• Minimum of 2 years of experience in IT support, preferably with exposure to Telesales operations.
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