Head of Telesales Operations - Chiang Mai
About this position
Responsibilities
• Manage the Chiang Mai Telesales Center.
• Oversee the establishment of recruitment and onboarding of team members; providing coaching, training, and support as needed.
• Develop and implement telesales strategies and processes to increase sales and revenue.
• Monitor team performance and provide feedback and guidance to ensure targets are met or exceeded.
• Collaborate with other departments, such as marketing and customer service, to align telesales activities with overall business objectives.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Develop and maintain relationships with key stakeholders, including customers, partners, and vendors.
• Ensure that all telesales activities comply with relevant regulations and guidelines.
• Manage and optimize telesales technology, such as CRM and Leads.
• Develop and manage the telesales budget, ensuring that resources are allocated effectively.
• Drive and motivate supervisor and sales to achieve monthly sales KPI.
• Contribute in telesales representative acquisition and call center expansion.
• Manage and optimize leads allocation and consumption.
Requirements
• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 5 years of experience in telesales management from within the Insurance Brokerage Industry or Insurance Industry.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Analytical and strategic thinking skills.
• Knowledge of telesales best practices and technologies.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong attention to detail and organization.