Senior Sales Operations Agent (Reservations & Ticketing)- Bangkok, Thailand

Qatar Airways (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern aircraft fleet averaging around 5 years of age. Awards by industry audit Skytrax: - Airline of the Year (2011, 2012, 2015, 2017, 2019, 2021, 2022) - World's Best Business Class (2013, 2014, 2016, 2017, 2018, 2019, 2021, 2022) - Best Business Class Airline Lounge (2014, 2016, 2021) - Best Airline in the Middle East (2014, 2015, 2017, 2018, 2021) - Best Airline Staff in the Middle East (2016) - Best Business Class Seat (2015, 2019, 2021) - Best Business Class onboard Catering (2021) Qatar Airways serves more than 160 key business and leisure destinations worldwide, with a fleet of over 200 aircraft. The airline flies to Australia, Asia, Europe, Middle East, Africa, North America, and South America. Qatar Airways is looking for the very best candidates to help support the Airline's incredible growth. Visit http://bit.ly/QRvacancies to land a great career.

About this position

An exciting opportunity to join the Qatar Airways Outstation team in Bangkok, Thailand as Senior Sales Operations Agent. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

Responsibilities

• Provide five-star service to Qatar Airways internal and external customers.
• Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.
• Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
• Maintain and generate reports as required by reporting Line Manager.
• Be the primary person in following up with customers and trade partners on enquiries, requests.
• Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
• Support Travel Agencies with reservations related activities.
• Produce reports for relevant markets and share monthly performance reports.

Requirements

• You should have at least a Bachelor’s Degree or Equivalent with Minimum 1 year of job-related experience.
• It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• It Is Essential To Have Below Skills As Well
• Fluent in English, secondary language desirable.
• PC literate.