Director of Process Transformation

PTG Energy Public Company Limited (Huai Khwang)

Bangkok, Thailand

Over 20 years ago, on March 21, 1988, we started as Paktai Chueplerng Company Limited. Our mission was to operate tank farms and distribute gas for the community, the fishing industry and factories, starting from the south of Thailand. Later, the name was changed to PTG Energy Public Company Limited and our business shifted to provide high quality ready-made gas under the brand PT. From two tank farms, Chumporn Tank Farm in Chumporn Province and Mae Klong Tank Farm in Samut Songkhram Province. We expanded our tank farms to eight locations and more than 700 gas stations around the country.

About this position

The Director of Process Transformation is responsible for analyzing business requirements, recommending solutions, and managing projects to improve business operations and customer satisfaction through process improvement and innovative technology.

Responsibilities

• Analyze requirements and prioritize critical findings from business and technology perspectives and translate them into business process management to improve business operations with practical and measurable solutions.
• Understand business requirements and recommend any potential solutions in terms of people, process, and technology to support business decision and customer need to create new experience with high customer satisfaction.
• Set strategic planning, make decision and also provide a highly consultative approach to the stakeholders, scope develop and deliver an end-to-end business case to improve Customer Experience and increase Customer Satisfaction/Engagement.
• Initiate and manage all projects related to process & work improvement.
• Develop plan, monitoring, update project status report and management report including any critical issues to the related stakeholders.
• Support and encourage working team to design new processes with new technology to support future business expansion in digital era.
• Other special assignments.

Requirements

• Bachelor's degree or higher in Industrial Engineering, Computer Science, Information Technology, Operational Research or any related field.
• 8 years up Strong Experience in Process Improvement and Project Management.
• Experience in Digital Platform, Retail, Energy industry are preferred.
• Thought leadership, experience and track record in executing business transformations, process re-engineering and change management within large enterprises.
• Demonstrated “Can-do” attitude and eagerness to learn.
• Strong analytical, innovative and logical thinking, problem solving, and problem identification skills.
• Good leadership skill, relationship building, interpersonal, communications, and persuasive skills.
• Excellent verbal and written communication skills in English and Thai.