TAM Strategic Account - 50093314

PT XL Axiata Tbk (Jakarta, Indonesia)

DKI Jakarta, Indonesia

XL Axiata is a leading telecom company in Indonesia, providing convergence services to enhance people's daily lives and boost the digital economy. We have been in operation since October 8, 1996, offering a wide range of services to retail and corporate customers through a robust nationwide network. In 2015, we introduced a national-scale 4G LTE network and expanded to 5G in Q3 2021.

About this position

Maintaining and expanding relationships with our strategic accounts. Ensuring their technical needs and business objectives are met. This role will involve understanding customer requirements, coordinating with internal teams, and providing technical guidance to ensure the success of our strategic partnerships.

Responsibilities

• Build and maintain strong relationships with key strategic accounts to understand their business goals and technical needs.
• Serve as the primary point of contact for customers, addressing inquiries, issues, and requirements in a proactive and timely manner.
• Collaborate with internal teams, including sales, product development, and support, to ensure customer satisfaction and success.
• Provide technical expertise and guidance to customers, helping them optimize the use of our products and services.
• Identify opportunities for upselling, cross-selling, and expanding our product offerings within strategic accounts.
• Monitor and report on customer satisfaction, utilization, and potential risks, taking preventive actions as needed.
• Keep abreast of industry trends and best practices to provide strategic insights to customers.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Requirements

• S1 (Strata 1) in Computer Sciences or Business.
• 3-5 Years of Industry Experience.
• Competencies in Business & Management, Computer and Technology.
• Soft Skills: Collaboration, Emotional intelligence, Strategic Thinking.
• Technical Skills: Business Acumen, Customer Focus / Customer Centric, Customer Relationship Management (CRM) Operation, Cloud Computing, Network Security Management, Product Knowledge, Troubleshooting Technical Problems, Leadership, Building Effective Teams, Communication, Influencing & Relating, Innovation and Agility, Negotiation and coalition building.