Project Manager Chatbot

PT XL Axiata Tbk (Jakarta, Indonesia)

DKI Jakarta, Indonesia

XL Axiata is a leading telecom company in Indonesia, providing convergence services to enhance people's daily lives and boost the digital economy. We have been in operation since October 8, 1996, offering a wide range of services to retail and corporate customers through a robust nationwide network. In 2015, we introduced a national-scale 4G LTE network and expanded to 5G in Q3 2021.

About this position

Responsible for planning, executing, and managing chatbot development projects. This position plays a crucial role in implementing chatbot solutions to enhance customer experiences and streamline interactions in the commercial consumer market segment.

Responsibilities

• Lead chatbot development projects from initiation through implementation, ensuring projects are completed on time and within scope
• Collaborate with cross-functional teams to gather requirements, define project objectives, and establish project plans
• Manage project timelines, budgets, and resources allocation to ensure successful chatbot deployment.
• Coordinate quality assurance, testing, and user training efforts related to chatbots
• Identify and mitigate project risks, ensuring project deliverables meet quality standards
• Communicate project progress and updates to internal stakeholders and executive leadership
• Stay current with emerging chatbot technologies and best practices in project management.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

Requirements

• Emotional intelligence
• Strategic Thinking
• Business Acumen
• Customer Focus / Customer Centric
• Project Management
• Data Analysis
• Risk Assessment
• Leadership
• Building Effective Teams
• Business & Market Savvy
• Influencing & Relating
• Innovation and Agility
• S1 (Strata 1) in Computer Sciences or Information Technology
• S2 (Strata 2) in Business
• Project Management Professional (PMP)
• Industry Experience in Computer and Technology
• Agile Leadership
• Coalition Building
• Customer Centric
• People First
• Result Driven
• Strategic Accountability
• 3-5 Years of Experience