IT Help Desk Technician
PT. Intikom Berlian Mustika
Indonesia | DKI Jakarta
Be among first to apply
Last updated 1 week ago
5 jobs
as System Administrator
in Indonesia 
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IT Help Desk Technician
PT. Intikom Berlian Mustika (Jakarta, Indonesia)
DKI Jakarta,
Indonesia
PT Intikom Berlian Mustika was officially established in 1 April 1990. This national company majors in Information and Communications Technology Solutions and Services.
Intikom works in partnerships with the world’s leading companies to provide a comprehensive range of IT services and products for a broad client base. Its main services and products are consultancy, software customization & implementation assistance, education & training, software and hardware, system integration, e-commerce, networking and communication, IT Security and maintenance service.
Intikom integrates its in-house application software and product for video recording , named Stream (finance, property, payroll, etc) and IVR for voice recording. Intikom special focus is on banking, finance, manufacturing, distribution, hospital, pharmaceutical, chemical, insurance, retail, automotive, and mining industries--both for government and private sector.
About this position
Responsibilities
• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform users about IT products and services
• Walk users step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with users to ensure satisfactory service
• Communicate user feedback to the appropriate internal team members
Requirements
• Bachelor's degree or equivalent experience in Information Technology
• 3+ years' of experience in the related field
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role
• Willing to be placed in a banking or financial company
