Sales Representative PS

PT Trakindo Utama (Batam, Riau Islands, Indonesia)

Riau, Indonesia

PT Trakindo Utama (Trakindo) is the world-class heavy equipment solution provider of Caterpillar machines and engines in Indonesia. Trakindo was founded in 1970 by AHK Hamami and has been an authorized distributor for Caterpillar since 1971. Supported by world-class facilities and an extensive network of over 60 branches around the country, Trakindo delivers quality services to customers in the mining, construction, forestry, agriculture, oil and gas, marine and power generation industries.

About this position

The Sales Representative PS is responsible for handling commercial negotiations, responding to customer inquiries, and managing customer relationships to achieve sales targets.

Responsibilities

• Responsible for handling commercial negotiation with customers including negotiation of price, terms and conditions, and Warranty claim disputes.
• Responsible for responding to inquiry / requests on customers’ Product Support needs, coordinating with Parts, Service, and EM division to support Customers’ needs.
• Responsible for gathering, assessing, prioritizing and following up on leads (incl. from OLGA) and convert those leads to Sales.
• Responsible for informing Sales Manager/ Supervisor on changes to Customer’s Machine location and maintenance plan.
• Responsible for raising forecast for committed demand stocking based on Customer’s needs.
• Responsible for resolving AR disputes (e.g., due to documentation issues) for transactions at the Branch.
• Responsible for inspecting equipment, create visit report and update customer MEP database.
• Responsible for developing customer visit plan, visit customers face-to-face at branch and build relationships with decision-makers to understand their needs and business goals.
• Accountable for ensuring committed demand forecast is accurate and changes on forecast communicated.
• Accountable for ensuring accuracy of sales document (e.g., PO) and follow up with customers to resolve discrepancy.
• Accountable for ensuring standardized treatments and offerings across accounts.
• Accountable for managing Customer transaction journey from lead-to-cash (e.g., receiving PO, giving customers updates on order status).
• Accountable for ensuring achievement of PS Sales target and manage relationship with the assigned accounts.

Requirements

• Minimum D3 in All Major/ Engineering/ Sales Representative major.
• GPA minimum 2.75.
• Minimum 1 years experience in Freshgraduates (External Candidates)/ Heavy Equipment/ Mechanic (Internal Candidates)/ Salesman (External Candidates)/ Service/ Equipment Management Analyst (Internal Candidates)/ Technician (Internal Candidates)/ Warehouseman (Internal Candidates)/ Working Experience.