24 jobs in Indonesia (West Java) in Customer Service

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Guest Service Agent

Accor-Group

Indonesia | West Java

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Last updated 4 days ago

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Customer Service Officer

Avery Dennison Indonesia

Indonesia | West Java

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Last updated 4 days ago

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Senior Client Solutions Manager

Lazada Group (Indonesia)

Indonesia | West Java

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Last updated 1 week ago

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Admin Server

ANTARESTAR

Indonesia | West Java

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Last updated 1 week ago

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Food and Beverage Attendant

Accor-Group

Indonesia | West Java

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Last updated 2 weeks ago

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Customer Service (Cikarang)

PT Jaya Digital Properti

Indonesia | West Java

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Last updated 3 weeks ago

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Field Specialist General - Wireline Services

Baker Hughes

Indonesia | West Java

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Last updated 3 weeks ago

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Cementing Field Operator

Baker Hughes

Indonesia | West Java

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Last updated 3 weeks ago

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Guest Service Agent

Hilton (Indonesia)

Indonesia | West Java

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Last updated 4 weeks ago

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Customer Relationship Officer Key Opinion Leader

MEA Digital Marketing

Indonesia | West Java

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Last updated 4 weeks ago

Guest Service Agent

Accor-Group

Accor-Group (Bandung, West Java, Indonesia)

West Java, Indonesia

We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

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Job function: Customer Service

Industries: Hospitality and Tourism

About this position

Grand Mercure Bandung Setiabudi is seeking a Guest Service Agent to provide exceptional service and enhance the guest experience in a 5-star environment, combining natural beauty and cultural heritage.

Responsibilities

• Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
• Provide efficient, friendly and professional service to all guests.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Take a positive problem solving approach with issues and concerns
• Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
• Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
• Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Requirements

• Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
• Effective time management
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Self motivated and enjoy working autonomously
• Friendly and engaging
• Co-ordinate various tasks simultaneously
• Excellent English communication in written and verbal.

Benefits

Huneety A.I Salary Estimate

5,000,000 - 12,000,000 IDR per month

24 jobs in Indonesia (West Java) in Customer Service

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Guest Service Agent

About this position

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