Contact Center Agent

PT Telmark Integrasi Indonesia

PT Telmark Integrasi Indonesia (Yogyakarta, Yogyakarta Special Region)

Yogyakarta, Indonesia

PT Telmark Integrasi Indonesia will use their expertise on Business Process Outsourcing (BPO) and take over your non-core business for you, so you do not need to worry about it and focus on what you need to by delivering the services that focuses on the operation management and target performance achievement.

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Job function: Customer Service

Industries: Management and Consultancy Services

About this position

Contact Center Agent position at PT. Telmark Integrasi Indonesia involves providing exceptional customer service through various channels and ensuring customer satisfaction.

Responsibilities

• Menangani Pertanyaan Customer Dari Panggilan Masuk / Chat / Email / Sosial Media
• Memberikan informasi yang akurat tentang produk/layanan, dan kebijakan
• Memberikan Layanan Prima Berdasarkan SOP
• Menyimpan catatan yang akurat tentang interaksi dan transaksi pelanggan dalam sistem
• Mencapai target dan KPI yang telah disepakati

Requirements

• Berpengalaman di bidang Contact Center (Call Inbound & Multichannel) Min. 1 tahun
• Keterampilan Komunikasi yang sangat baik
• Aware dengan kemajuan teknologi
• Berdomisili di Yogyakarta
• Bisa join segera

Benefits

Huneety A.I Salary Estimate

4,000,000 - 5,000,000 IDR per month