Manajer Call Center (Call Center Manager)
Indonesia Dream Jobs by Huneety
Indonesia | DKI Jakarta
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Last updated 3 months ago
116 jobs
in Indonesia 
(DKI Jakarta)
in Customer Service
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What are Huneety dream jobs?
Dream jobs are jobs published by Huneety to help you fulfill the career of your dreams. If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job.
Why apply to Huneety dream jobs?
- Get matched with multiple employers looking for your skills
- Target a salary increase (+20% in average)
- Let us do the work, we will screen all opportunities on your behalf
FAQ
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Huneety is your dream job career partner. Our mission is to enhance the talent mobility of job seekers so they can reach their targeted dream jobs, regardless of the industry sectors, educational background, seniority or educational background.
Why do I need to perform an assessment to apply?
Huneety believes in the future of work. Resume alone is limiting your reach on the labor market. To increase your chances to land the job of your dream, we want to know technical skills and soft skills that are transferable to the dream job of your choice. We are using skills assessments to match your application with all potential employers.
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Manajer Call Center (Call Center Manager)
Huneety Dream Jobs (Jakarta)
Jakarta
DKI Jakarta,
Indonesia
If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job. Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf.
Click to find similar jobs in Indonesia:
Job function:
Customer Service
Industries:
Human Resources and Personnel
About this position
Responsibilities
• Oversee and manage the daily operations of the call center.
• Develop and implement strategies to improve call center performance and efficiency.
• Set performance goals and targets for call center agents and monitor their progress.
• Train and coach call center agents to ensure they have the necessary skills and knowledge to provide excellent customer service.
• Monitor and evaluate call center metrics, such as call volume, average handling time, and customer satisfaction, to identify areas for improvement.
• Implement quality assurance measures to ensure that calls are handled professionally and in accordance with company policies and procedures.
• Resolve escalated customer complaints or issues that cannot be resolved by call center agents.
• Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in call center management and customer service.
• Prepare and present reports on call center performance and key metrics to senior management.
Requirements
• Bachelor's degree in business administration or a related field
• Proven experience as a call center manager or similar role
• Excellent knowledge of call center operations and performance metrics
• Strong leadership and team management skills
• Exceptional communication and interpersonal skills
Skills
Customer Experience (CX)
:
Customer Satisfaction
Customer engagement
Customer Management
:
Client Relations
Customer Service
:
Complaint Management
Customer Service
Monitoring & Evaluation
:
Monitoring
Reports
Surveys
Process Improvement
:
Process Improvement
Benefits
Huneety A.I Salary Estimate
9,000,000 - 12,000,000 IDR per month
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