E-commerce Staff

PT. Surya Pertiwi Tbk (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Founded in 1968, PT. Surya Pertiwi Tbk (SPTO) has been the sole agent in Indonesia of TOTO Japan, a leading Japanese manufacturer of bathroom products. TOTO is one of the largest bathroom products manufacturer in the world, established since 1917. In 1977, SPTO’s shareholders, together with TOTO Japan, established PT. Surya Toto Indonesia Tbk to manufacture and sell TOTO-brand products in Indonesia, under the license of TOTO Japan. Since 1978, SPTO became the exclusive sole distributor of TOTO products in Indonesia, and currently, SPTO commands a widespread distribution network to 14 major cities outside Greater Jakarta and Surabaya, across the whole Indonesia archipelago. Besides TOTO, SPTO also distributes other distinguished brands such as Villeroy & Boch, Stiebel Eltron, Geberit, Franke, Jacuzzi and Kaldewei.

About this position

The E-commerce Staff will manage orders, address customer service issues, and optimize logistics processes to enhance the overall customer experience on e-commerce platforms.

Responsibilities

• Manage orders on e-commerce platforms to ensure timely fulfillment and meet platform logistics performance indicators.
• Promptly address pre-sales and in-sales customer service issues on e-commerce platforms to ensure a positive purchasing experience and meet the platform's response time requirements.
• Handle after-sales issues with customer orders and assist the warehouse with processing return/exchange orders.
• Reconcile monthly logistics/warehouse bills and optimize existing processes.
• Identify and compile recurring customer issues, and propose operational optimization solutions to enhance customer experience.
• Conduct live streaming if needed.

Requirements

• Minimum bachelor degree any major.
• Fresh Graduate are welcome to apply.
• Having experience in e-commerce or related fields are advantages.
• Proficient in using Microsoft Office and other software.
• Strong sense of responsibility, proactive, meticulous, and diligent.
• Excellent communication and logical thinking skills, with a spirit of teamwork.