Product Manager

PT Smartfren Telecom Tbk (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT Smartfren Telecom Tbk (IDX:FREN) is one of the fastest growing telecommunication companies in Indonesia. We are pioneers of 4G LTE internet services and VoLTE services. Together, we help Indonesia open opportunities to enter the digital era. As one of the Sinarmas business groups, Smartfren is the only telecommunications service provider company in Indonesia that operates fully on the 4G network. With a national network coverage area, and more than 43,000 4G BTS spread across over 285 cities throughout Indonesia, Smartfren has been asked to become the official telco partner for well-known global smartphone brands and a pioneer of various product innovations such as Voice-over-LTE services ( VoLTE) and Digital SIM (eSIM) in Indonesia. #Smartfren #100PersenUntukIndonesia #MenyatukanYangBerbeda

About this position

The Product Manager will develop and manage the product roadmap for the MySF app, ensuring alignment with business objectives and customer needs.

Responsibilities

• Develop and own the product roadmap for the MySF app, aligning it with Smartfrens overall business objectives and customer needs.
• Define and prioritize product features, improvements, and updates, focusing on user acquisition, engagement, and retention.
• Drive user acquisition strategies, optimizing the onboarding experience for new customers and ensuring smooth account setup.
• Design in-app engagement initiatives, including loyalty programs, notifications, and personalized offers to increase customer usage and satisfaction.
• Lead the end-to-end development of app features such as top-up processes, international customer onboarding, and loyalty incentives.
• Gather and prioritize requirements from users, analyze market trends, and ensure feature designs are customer-centric and aligned with the MySF apps goals.
• Analyze app metrics, user behavior, and market trends to make informed decisions on product improvements.

Requirements

• Formal Education: Bachelor/Masters Degree
• Certification:
• Years of Experience:10
• Skills / Capabilities: Marketing Strategy, Product and Industry analysis, Negotiation with product partners for internal and external sponsorship.