Business Application Specialist

PT Siemens Indonesia (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

About this position

Siemens Mobility is an outstanding place to have a career in an innovative environment, empowering transport providers worldwide to realize sustainable mobility solutions through a combination of real and digital worlds in rail.

Responsibilities

• Absorb all functionality of Siemens Mobility’s SaaS solution for railway customers.
• Interface between customer and other parties
• Act as a service manager for one or more customers.
• Receive extensive training in Europe for Siemens Mobility’s SaaS solution.
• Quick and adequate answering of functional and technical questions from our customers and consultants through various channels (e.g Slack, JIRA, email)
• Resolve issues according to SLA agreements by analyzing customer questions and provide solutions and stay in direct contact with international development teams
• Collect necessary information for development teams when new solutions are required.
• Stay up to date on the changes/improvements of our software, to be able to help the customer as adequately as possible;
• Sharing knowledge with fellow business application specialists through documentation and meetings.

Requirements

• Bachelor degree’s in IT or other relevant fields
• Strong analytical thinking skills paired with a curious mindset
• Possess a proactive attitude with the ability to perform under pressure
• Excellent communicative and customer-oriented skills in both Bahasa Indonesia and English
• Experience in written customer support
• Experience in a similar position and/or working with software products is a benefit;
• Experience with Jira and Confluence is a benefit.