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Branch Operations Quality Assurance, Operation, SeaBank

PT Seabank Indonesia (Jakarta, Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones. SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience. Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology. The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.

About this position

The Branch Operations Quality Assurance position at SeaBank involves implementing and monitoring quality assessments for branch operations to ensure compliance and efficiency.

Responsibilities

• Implement the quality plan assessment for all transactions and operations at branch offices
• Analyze the assessment findings and prepare an assessment report
• Review findings and propose plans for repairs or changes to procedures or workflow
• Monitor the repairs carried out by the office branch regarding the assessment findings
• Monitor the improvement of the findings regulator in accordance with the related time limit

Requirements

• Bachelor Degree in any major
• Minimum 2-3 years of experience in the operational banking related field
• Understand regulations and procedures in the banking industry
• Minimum Risk Management Certification (BSMR) Level 1