50 jobs as Customer Care Agent in Indonesia

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Conrad Bali - Assistant Reservation Manager

Hilton (Indonesia)

Indonesia | Bali

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Last updated 4 days ago

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Enumerator - West Kalimantan (Borneo)

DT Global (Indonesia)

Indonesia | West Kalimantan

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Last updated 4 days ago

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Customer Service Representative (Thai/Vietnamese Speaker)

Concentrix (Indonesia)

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Operations Associate - Partners Activation

Lalamove (Indonesia)

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Customer Service Associate

Lalamove (Indonesia)

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Operations Associate - Sticker Operations

Lalamove (Indonesia)

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Operations Associate - Partners Activation

Lalamove (Indonesia)

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Customer Service Representative

Concentrix (Indonesia)

Indonesia | Central Java

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Last updated 4 days ago

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Direct Contract, Collection Agent

Pt Bank Dbs Indonesia Tbk

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Recovery Officer

Adira Finance

Indonesia | DKI Jakarta

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Last updated 4 days ago

Conrad Bali - Assistant Reservation Manager

Hilton (Indonesia)

Hilton (Indonesia) (Kecamatan Nusa Penida, Bali, Indonesia)

Bali, Indonesia

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 

About this position

The Assistant Reservations Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

Responsibilities

As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards:
• Make sure all team members finish the Hilton University courses and pass the test.
• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements.
• Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast.
• Maximize room sales and revenue for the hotel, up-selling as the highest priorities.
• Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly.
• Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
• Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director.
• Make sure that all commissions are correct and follow up promptly.
• Make sure that all rejected business is filed by reason.
• Ensure that all correspondence has been filed accordingly, with correct and updated information.
• Comply with hotel credit policies and make sure to forecast revenue.
• Comply to setting rooms supply and price control.
• Maintain and update guest information and sales data by the Reservations procedure.
• Sustain high level guest service standards.
• Ensure that all input information is correct.
• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties to fulfil operation needs.
• Maintain clean and tidy work areas at all times.
• Comply with all company policies related to reservations.
• Comply with all systems and procedures laid down by the hotel.
• Prioritize quality of reservations.
• Strictly follow brand standards.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office Suite and hotel management software.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Previous experience in a similar role is preferred.

50 jobs as Customer Care Agent in Indonesia

List of jobs found:

Conrad Bali - Assistant Reservation Manager

About this position

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