Manajer Call Center (Call Center Manager)
Indonesia Dream Jobs by Huneety
Indonesia | DKI Jakarta
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Last updated 1 month ago
103 jobs
in Indonesia 
(DKI Jakarta)
in Customer Service
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Dream jobs are jobs published by Huneety to help you fulfill the career of your dreams. If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job.
Why apply to Huneety dream jobs?
- Get matched with multiple employers looking for your skills
- Target a salary increase (+20% in average)
- Let us do the work, we will screen all opportunities on your behalf
FAQ
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Why do I need to perform an assessment to apply?
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Manajer Call Center (Call Center Manager)
Huneety Dream Jobs (Jakarta)
Jakarta
DKI Jakarta,
Indonesia
If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job. Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf.
Click to find similar jobs in Indonesia:
Job function:
Customer Service
Industries:
Human Resources and Personnel
About this position
Responsibilities
• Oversee and manage the daily operations of the call center.
• Develop and implement strategies to improve call center performance and efficiency.
• Set performance goals and targets for call center agents and monitor their progress.
• Train and coach call center agents to ensure they have the necessary skills and knowledge to provide excellent customer service.
• Monitor and evaluate call center metrics, such as call volume, average handling time, and customer satisfaction, to identify areas for improvement.
• Implement quality assurance measures to ensure that calls are handled professionally and in accordance with company policies and procedures.
• Resolve escalated customer complaints or issues that cannot be resolved by call center agents.
• Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
• Stay updated on industry trends and best practices in call center management and customer service.
• Prepare and present reports on call center performance and key metrics to senior management.
Requirements
• Bachelor's degree in business administration or a related field
• Proven experience as a call center manager or similar role
• Excellent knowledge of call center operations and performance metrics
• Strong leadership and team management skills
• Exceptional communication and interpersonal skills
Skills
Customer Experience (CX)
:
Customer Satisfaction
Customer engagement
Customer Management
:
Client Relations
Customer Service
:
Complaint Management
Customer Service
Monitoring & Evaluation
:
Monitoring
Reports
Surveys
Process Improvement
:
Process Improvement
Benefits
Huneety A.I Salary Estimate
9,000,000 - 12,000,000 IDR per month
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