Claim Assessor (English Speaker)
About this position
Responsibilities
• Assess and adjudicate insurance claims appropriately and accurately in accordance with the terms and conditions of the insurance policy.
• Ensure the completeness of documents and information to determine the eligibility of claims.
• Manage all issues, able to escalate and follow up and liaise with concerned parties internally or externally.
• Responsible for processing new claims and monitoring old claims consistently.
• Accountable for daily operations to meet productivity or service standards defined by clients in line with management and division.
Requirements
• Minimum Diploma or Bachelor's Degree in any major.
• Fluent written and verbal in English.
• Able to work in shifting hours.
• Analytical skills and attention to detail in assessing and processing claims.
• Excellent written and oral communication skills to handle correspondence.
• Good time management skills and ability to prioritize workloads to meet deadlines.
• Experience in Customer Service and Claim Analyst, in the Healthcare or Health Insurance Industry will be an advantage.