Client Project Manager
About this position
The Client Project Manager is responsible for leading and directing concurrent client projects, ensuring client satisfaction, managing escalations, and delivering projects from concept to implementation.
Responsibilities
• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Engage with stakeholders to deliver projects from original concept through final implementation
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manage the delivery of the project/programme, including rigorous scope control and change management
• Documentation and management of risks and issues
• Ensuring clear and concise communications to all stakeholders
• Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process.
• Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Coordinate activities of the project teams through task delegation, resource assignment and programme management
Requirements
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent client-centricity skills and ability to work at client sites
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills