Associate Data Engineer
PT NTT Data Indonesia
Indonesia | DKI Jakarta
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Last updated 2 days ago
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Associate Data Engineer
PT NTT Data Indonesia (jakarta)
Jakarta
DKI Jakarta,
Indonesia
NTT Group is one of the 50 largest companies in the world, specializing in IT & Telecommunications with JPY10.3 trillion sales (FY2010).
NTT DATA is the IT solutions arm among major NTT Group companies, specializing in providing IT solutions and systems integration services.
Our domestic and overseas companies are working in concert to construct the necessary support structure as quickly as possible in our transition from our previous role as a systems creator into a genuine global business partner that is leading the way to international business success.
With globally proven best practices, NTT DATA Group provides its clients with world-class solutions. Our vast experience in end-to-end solutions for diverse industries, on many different platforms, allows us to deliver measurable results that meet or exceed every expectation. Thanks to our knowledge and expertise with proven onsite, offsite and offshore methodologies and execution processes, we have established our leadership in the marketplace.
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Job function:
Software Development & Engineering
Industries:
Information Technology
About this position
Responsibilities
Key Responsibilities:
• Monitors client Packaged Application technologies such as ERP, Middleware and other business critical software.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Fulfils approved requests following agreed procedures.
• Provides telephonic or chat support to clients when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Proactively identifies opportunities for work optimization.
• Updates existing knowledge articles or creates new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.
Requirements
Knowledge and Attributes:
• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
Benefits
Huneety A.I Salary Estimate
5,000,000 - 8,000,000 IDR per month
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About PT NTT Data Indonesia
NTT Group is one of the 50 largest companies in the world, specializing in IT & Telecommunications with JPY10.3 trillion sales (FY2010). NTT DATA is the IT solutions arm among major NTT Group companies, specializing in providing IT solutions and systems integration services. Our domestic and overseas companies are working in concert to construct the necessary support structure as quickly as possible in our transition from our previous role as a systems creator into a genuine global business partner that is leading the way to international business success. With globally proven best practices, NTT DATA Group provides its clients with world-class solutions. Our vast experience in end-to-end solutions for diverse industries, on many different platforms, allows us to deliver measurable results that meet or exceed every expectation. Thanks to our knowledge and expertise with proven onsite, offsite and offshore methodologies and execution processes, we have established our leadership in the marketplace.