ndonesia's robust IT market has paved the way for increasing demand in IT infrastructure, products and services. To answer the market demand, FiberStar being the leader in the FTTx industry is responsible for designing, building and operating the high quality network infrastructure as a mean of providing perfect solutions for customers'​ needs, eliminating last mile problems.
With 100% Fiber Optic, our network is being built in an open access architecture, allowing both enterprise customers to enhance their service delivery and enabling telecommunication service providers to deliver TRIPLE PLAY service.
FiberStar has been making progress and will continue to focus on delivering QUAD PLAY ready network across 200 cities in Indonesia. Our network will assure customers to develop their business with no boundaries.
Posisi ini bertanggung jawab untuk aktivasi dan pengetesan link pada pelanggan setelah instalasi, serta memastikan penanganan trouble ticket berjalan sesuai target SLA.
Responsibilities
• Melakukan aktivasi & pengetesan link pada pelanggan setelah proses instalasi
• Melampirkan hasil pengujian dalam bentuk Berita Acara
• Memonitoring trouble ticket dan melakukan kunjungan keluhan pelanggan
• Melakukan dan memastikan proses penanganan Trouble Ticket dapat berjalan dengan cepat dan sesuai target SLA
• Menangani masalah logic user LMS
• Support implementasi dan integrasi user LMS
• Membuat daily activity
Requirements
• Min D3 jurusan telekomunikasi lebih diutamakan
• Berpengalaman diperusahaan Telco minimal 1-2 tahun
• Memahami OSI Layer (minimal layer 1 (physical), layer 2 (data link), dan layer 3 (network))
• Memiliki pengetahuan di jaringan telekomunikasi (FTTX, Metro E, Leased Line, SDWan & Internet)
• Memiliki pengetahuan dibidang fiber optic
• Mampu berkomunikasi dengan baik dan dapat bekerja sama secara tim
• Bersedia standby on call 7x24 jam
• Dapat mengoperasikan BER test (poin lebih)
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