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About this position

Due to our business growth, currently we’re looking for a talented person for our E-Commerce Division. We are inviting you who are in line with our company values: humble, collaborative, competitive, innovative, & giving back, to be part of our success team as a Digital Marketing Officer.

Responsibilities

• Implement E-Commerce CRM Marketing Strategies.
• Manage CRM tools and process by analyzing touch points with the users and business processes to ensure customer growth & retention.
• Drives and monitors CRM program activity across the business by build and maintain strong relationships within all user stages: new user, early adopter, mature users, churn users, etc.
• Support manager to develop strategies to increase users on website & app.
• Evaluate customer research, market conditions, and competitor data.
• Manage the CRM content strategy & development.
• Seeks team input to promote rapid resolution to issues and/or risks.
• Supports all senior leadership reporting.
• Evaluate aspects of web and app analytics related to e-Commerce and provide reports related to management purpose.
• Collaborate with media, agencies and other vendor partners.

Requirements

• Minimum 3 years of experience in digital/ performance marketing.
• Skillful in e-commerce marketing strategies & analytics.
• Experience in fashion e-commerce would be an advantage.
• Have experience working and managing a big scale of online marketing programs.
• Strong coordination skill.
• Proficient in English.
• Willing to be placed at Lippo Karawaci, Tangerang.

Benefits