Group HR Operation Manager - Hotel Aryaduta

PT. Lippo Karawaci, Tbk (Tangerang, Banten, Indonesia)

Banten, Indonesia

Listed on the Indonesia Stock Exchange, PT Lippo Karawaci Tbk (LPKR) is Indonesia's leading real estate and healthcare company by revenue, with a presence in 44 cities and US$3.6 billion in assets across the archipelago. Our core business comprises property development and management, healthcare, lifestyle malls, and hospitality. LPKR develops and manages residential, commercial, industrial and mixed-use developments primarily in Java and Sulawesi, including at our flagship township Lippo Village in Tangerang. Through our two publicly listed subsidiaries, PT Lippo Cikarang Tbk and PT Gowa Makassar Tourism Development Tbk, we also develop and manage the townships of Lippo Cikarang in Bekasi and Tanjung Bunga in Makassar.

About this position

The Group HR Operations Manager will oversee and manage the HR operations across multiple hotel properties under the corporate/holding company. This role involves standardizing HR processes, ensuring compliance, and implementing HR strategies that support the business goals of each property. The Group HR Operations Manager will work closely with the HR teams at each hotel to ensure consistency and efficiency in HR practices.

Responsibilities

Operational Oversight
• Supervise and coordinate HR operations across all hotel properties, ensuring alignment with corporate objectives.
• Develop, implement and ensure standardized HR policies, procedures, and practices across all properties.
• Maintain and optimize HR information systems for efficiency and accuracy.
• Maintain and ensure all employee data completeness in hardcopy and store in system.
• Use HR data to generate insights and inform decision-making.
• Maintain accurate and confidential employee records.
• Track and report on HR metrics, such as turnover rates, employee dashboards, employee’s leave, employee attendance and all employee information.

Compensation & Benefits
• Oversee the administration of compensation, benefits, and reward programs across properties.
• Manage payroll and ensure that employees are compensated fairly, correct and align with corporate objectives across all properties.
• Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other perks.
• Oversee and ensure all hiring, contract extension, promotion are aligned with company budget.

Policy & Compliance
• Ensure all properties comply with local labor laws and corporate policies.
• Develop, update, and enforce HR policies and procedures across the group.

Industrial Relation
• Develop and implement industrial relations strategies in alignment with organizational goals.
• Advise management on labor relations policies and procedures.
• Lead negotiations with labor unions to develop collective bargaining agreements.
• Prepare and present proposals for labor contracts and ensure agreements are reached amicably.
• Address and resolve employee grievances and disputes through mediation, arbitration, or other dispute resolution methods.
• Represent the company in labor disputes, hearings, and arbitration sessions.
• Foster positive relationships between employees and management.
• Serve as a liaison between the company and labor unions (if any).
• Communicate effectively with employees and union representatives (if any) to address concerns and provide information.

Leadership
• Provide guidance and support to HR Managers at each property, fostering a collaborative and high-performing HR network.

Other
• Lead or participate in special HR projects, such as diversity initiatives, organizational restructuring, or cultural transformation programs.
• Perform other duties as may be assigned.

Requirements

• Bachelor Degree in Management, Business Administration, Human Resources, Commerce and Hospitality.
• Minimum 5-8 year of HR experiences, with at least 4 years in HR Manager roles and preferably in hospitality industry.
• Strong knowledge of HR practices.